Saturday, April 12, 2008

values ans attitudes


#1 Set a major goal, but follow a path

Values

  • Values: describe what managers try to achieve through work and how to behave.

  • These are personal convictions about life-long goals (terminal values) and modes of conduct (instrumental values).

  • A person’s value system reflects how important their values are as a guiding principle in life.

  • Terminal values important to managers include:

  • Sense of Accomplishment, equality, self-respect.
  • Instrumental values include:

  • hard-working, broadminded, capable.

Terminal and Instrumental Values

Attitudes

  • Attitudes: collection of feelings about something.

  • Job Satisfaction: feelings about a worker’s job.

  • Satisfaction tends to rise as manager moves up in the organization.
  • Organizational Citizenship Behaviors: actions not required of managers but which help advance the firm. Managers with high satisfaction perform these “extra mile” tasks.
  • Organizational Commitment: beliefs held by people toward the organization as a whole.
  • Committed managers are loyal and proud of the firm.
  • Commitment can differ around the world.

Moods

  • Moods: encompass how a manager feels while managing.

  • Positive moods provide excitement, elation and enthusiasm.

  • Negative moods lead to fear, stress, nervousness.

  • Moods can depend on a person's basic outlook as well as on current situations.
  • Managers need to realize how they feel affects how they treat others and how others respond to them.

  • Workers prefer to make suggestions to mangers who are in “a good mood”.

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